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Writer's pictureMary O'Brien

Turning Skepticism into Trust

You might be thinking: if I promote my sustainability will people just be skeptical I’m greenwashing them? I get it. That feels scary. And also skepticism makes it difficult to build trust with potential customers who prioritize eco-friendly practices.


To avoid this, embrace transparency and authenticity in your sustainability communication strategy.


Here’s how:

  1. Communicate Your Sustainability Journey: Share your progress, challenges, and successes transparently. Let your customers see the real efforts and hurdles you face in your sustainability journey. The struggle is real. Show them you and your efforts, warts and all.

  2. Focus on Data and Results: Back up your claims with quantifiable data that demonstrates the impact of your sustainability efforts. Concrete numbers and results speak louder than vague promises. Make sure you have data from before you implement changes so you can compare the before and after!

  3. Partner with Credible Sustainability Organizations: Align yourself with reputable organizations that can vouch for your commitment. These partnerships add credibility and reinforce your dedication to genuine sustainability. Apply for an award, certification or verification. Follow guidelines they’ve established to help businesses avoid pitfalls that well meaning people can fall into.


These are some of the steps you can take to avoid greenwashing skepticism and instead build trust with customers. Demonstrating your genuine commitment to a sustainable future will not only earn their loyalty but also distinguish your brand as a leader in ethical business practices.




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